Cancelling an order
If you haven’t submitted an order, you may clear the items in your shopping basket at any time prior by clicking the ‘Remove’ button next to the product ordered in you shopping basket.
If you have submitted your order and received your confirmation email from italtees.co.uk, you can still cancel your order within 2 hours of the order being placed. Please email your cancellation marked ‘URGENT CANCELLATION’ to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email.
If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns procedure. See returns and exchanges.
Once we’ve received notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to italtees.co.uk, unless the return is as a result of an error on our side.
You are entitled to cancel this contract if you so wish, provided that you exercise your right within seven working days after the day on which you receive the products. If you wish to cancel your order, please follow the procedure set out in our Returns procedure.
You may return all stock items sold by Ital Tees within 14 days from the date of despatch for a full refund. This procedure is not allowed for custom made t shirts, when a proof has been agreed in writing.
Ital Tees will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 14 days from the date of despatch. For more information, please refer to our Exchange procedure. However Ital Tees will not be held responsible, or offer exchange or refund on any items that have been printed onto that have been supplied by the owner. OWNERS GARMENTS ARE SUPPLIED TO US AT THE OWNERS RISK.